Privacy Policy
Last updated: February 2026
1. Introduction
Peptide Protocol, LLC ("Peptide Protocol," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (peptideprotocol.io), place orders, or use our services. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
Personal Information
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through our payment provider; we do not store card numbers)
- Account credentials (email, hashed password)
- Affiliate business information (for affiliate program participants)
Automatically Collected Information
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation patterns
- Referring website or source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Manage your account and provide customer support
- Communicate about orders, shipping, and account updates
- Process affiliate commissions and payouts
- Send marketing communications (with your opt-in consent)
- Improve our website, products, and services
- Comply with legal obligations and enforce our Terms of Service
- Verify age eligibility (21+) and research-use compliance
- Prevent fraud and unauthorized transactions
4. Data Storage and Security
We take reasonable measures to protect your personal information using industry-standard security practices, including encryption of data in transit (TLS/SSL), secure database storage, and access controls. Payment information is processed through PCI DSS compliant payment providers and is never stored on our servers.
While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
5. Third-Party Sharing
We may share your information with:
- Payment processors: To process your transactions securely.
- Shipping carriers: To fulfill and deliver your orders.
- Affiliate partners: Limited order information necessary for fulfillment when you purchase through an affiliate.
- Analytics providers: Anonymized usage data to improve our services.
- Email service providers: To send transactional and marketing communications.
- Legal authorities: When required by law, court order, or government regulation.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
6. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, track affiliate referrals, and analyze website usage. You can control cookies through your browser settings, though disabling cookies may affect website functionality.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@peptideprotocol.io. We will respond to requests within 30 days.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and compliance purposes.
9. Children's Privacy
Our website and services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@peptideprotocol.io.